SoftSpiral Neck Cloud

✅ Say goodbye to neck pain and pressure — enjoy full support for your neck, head, and chin, no matter the seat.
💤 Fall asleep faster and stay asleep longer — even on long flights, buses, or road trips.
🔄 No more awkward nodding — stay upright and supported without leaning into strangers or windows.
🪶 Soft, breathable memory foam that adapts to your shape for a personalized comfort experience.
🧳 Compact, foldable, and travel-ready — slips easily into bags without bulk.
💼 Ideal for flights, commutes, or office naps — wherever you rest, it has your back (and neck).

✅ Clinically Backed Comfort:
Lab-tested to reduce muscle fatigue and increase time to REM sleep 22% faster than traditional neck pillows (based on controlled comfort trials, 2023).
✅ Dynamic MemoryCore™ Foam: Premium, slow-rebound foam adapts in real time to your head, jawline, and neck contour, providing 360° pressure-distributed support without collapsing over time.
✅ Postural Lock-In Geometry: Anatomically angled neck band with shoulder contouring maintains upright posture without effort — promoting proper breathing and circulation during long-haul travel.
✅ Ventilated Comfort Shell: Breathable, hypoallergenic fabric shell with micro-air channels ensures cool, sweat-free rest even in warm cabins or crowded transport.
✅ FeatherLite Portability:
40% more compact than standard U-pillows with integrated strap loop — foldable, clip-on friendly, and designed to move with you.

Last Updated: June 25, 2025

At Kitchlab Store, we are committed to delivering your orders efficiently and with care. To ensure the fastest delivery possible, we ship products from multiple fulfillment centers, including warehouses located in the United States and internationally. This allows us to process and ship items based on availability and location.

Order Processing Time

• All orders are processed within 1–2 business days after your purchase is confirmed.

• Once your package ships, you will receive an email confirmation with tracking information.

Delivery Time Estimates

Note: Depending on the items in your order, your shipment may arrive in multiple packages, especially if items are fulfilled from different warehouse locations. Don’t worry — you’ll still receive everything, often with only 1–2 days between deliveries.

Shipping Costs

• Free standard shipping is available for all orders over $100 USD (before tax and after discounts).

• For orders under $100, shipping rates will be calculated at checkout based on your delivery address and item weight.

Tracking Your Order

Each package will have its own tracking number, and you will be notified via email as soon as each item is shipped. You can track your order at:
🔗  https://kitchlab.store/community/track-order

International Orders & Customs

International delivery times may vary due to customs clearance, weather conditions, and local courier operations. Please note that we are not responsible for any applicable customs duties or import taxes.

Need Help?

If your order has not arrived within the estimated time or you have any concerns, feel free to contact us anytime at Support@kitchlab.store. We’re here to assist you every step of the way!

Thank you for shopping at Kitchlab Store. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it – unused, unworn, and undamaged.

• In its original packaging with all tags, accessories, and manuals (if any).

• Accompanied by the receipt or proof of purchase.

To initiate a return, please contact our support team at Support@kitchlab.store. We will provide you with the return instructions and shipping label if your return is approved.

⚠️ Do not return items without contacting us first. Unauthorized returns will not be accepted.

🔁 Return address will be provided upon request and depends on the item’s origin or fulfillment center.

Damaged or Incorrect Items

Please inspect your order immediately upon arrival. If your item is:

• Defective

• Damaged

• Incorrect

Contact us at Support@kitchlab.store with photos within 48 hours of delivery so we can make it right.

Non-returnable Items

We do not accept returns for:

• Perishable items (e.g., food, plants)

• Personalized/custom items

• Personal care items (e.g., beauty or hygiene products)

• Flammable or hazardous materials

• Gift cards

• Clearance or final sale items

If you're unsure whether your item is eligible for return, feel free to reach out to our support team.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the product and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

• If approved, your refund will be issued to your original payment method within 10 business days.

• Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval and you haven’t received your funds, please contact us at Support@kitchlab.store.

EU Customers – 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, as long as:

• The item is unused, undamaged, and in original packaging

• You provide proof of purchase