Privacy Policy

Last updated: June 25, 2025

Kitchlab Store ("we", "us", or "our") operates the website https://kitchlab.store and provides all related information, features, tools, content, products, and services (collectively, the "Services") to our users and customers. This Privacy Policy describes how we collect, use, and disclose your personal information when you use or make a purchase through the Services, or when you otherwise interact with us.

Kitchlab Store is powered by Shopify, which enables us to provide the Services to you. In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall govern as it relates to personal information.

By accessing or using the Services, you agree that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact Information: Name, billing and shipping address, phone number, and email address.

  • Payment Details: Credit/debit card numbers, financial account details, transaction history.

  • Account Data: Username, password, security questions, preferences.

  • Purchase History: Products viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.

  • Communications: Information you provide when contacting support.

  • Device Info: Browser type, device type, IP address, cookies, and network information.

  • Usage Data: How you navigate and interact with the Services.

Personal Information Sources

  • Directly from you (account creation, purchases, form submissions).

  • Automatically from your device (via cookies, browser sessions, IP).

  • From Shopify and other service providers who help us operate the store.

  • From advertising and marketing partners.

How We Use Your Personal Information

  • To Provide the Services: Fulfill orders, process transactions, manage accounts, arrange shipping and returns, and provide customer support.

  • Personalization: Tailor user experience, recommend products, remember preferences.

  • Marketing: Send emails, texts, or online ads regarding our products and promotions.

  • Security: Prevent fraud, monitor for suspicious activity, and secure accounts.

  • Legal Compliance: Comply with applicable laws, respond to legal requests.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify: For payment processing, hosting, and analytics.

  • Service Providers: Including IT, fulfillment, logistics, support, and analytics.

  • Marketing Partners: For ads and promotional communications.

  • Third Parties: When directed by you, such as shipping providers or social login integrations.

  • Corporate Transfers: In case of merger, sale, or other business changes.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process your personal information, including device and interaction data, to operate and enhance the platform. Shopify may also use aggregated data across merchants for analytics or AI features. You can read more here: Shopify Privacy Policy.

Third Party Links

We may link to third-party websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from minors.

Security and Retention

We use industry-standard security practices but cannot guarantee 100% security. Data retention periods vary depending on the need to:

  • Maintain your account

  • Fulfill legal obligations

  • Resolve disputes or enforce agreements

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt-out of targeted advertising or promotional communications

  • Request data portability

To exercise any rights, email us at Support@kitchlab.store. We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about how your data is handled, please contact us at the address below. You may also contact your local data protection authority.

International Transfers

We may transfer your data outside of your country. Where required, we rely on Standard Contractual Clauses or equivalent legal safeguards.

Changes to this Privacy Policy

We may update this policy from time to time to reflect legal, operational, or technical changes. Updates will be posted on this page with the revised date.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: Support@kitchlab.store